Josephine Coco

T/A Solutions Beyond Strategies with Josie Coco

ABN 79 605 361 521

Terms and Conditions

Our Policies

This website is owned and operated by Josephine Coco (ABN 79 605 361 521) from now on referred to as me, we, us, our, my or I. Using my website, you are acknowledging that you have read, understood and agree, without limitation to be bound by these terms and conditions. I reserve the right to amend, add, modify, delete or make corrections to this website at any time without notice. For this reason, I suggest you review these terms and conditions whenever you use this site.

Terms

Josephine Coco does not intend to treat, diagnose, cure or prevent any disease. Information on this site and sessions provided by Josephine Coco in no way are intended to replace advice from your qualified medical professional or health care provider.

Intellectual Property and Copyright

All content available on this website including: text, graphics, logos, button icons, images, formulas remain the property of Josephine Coco protected by Australian copyright laws.

You may not without the prior written permission of Josephine Coco, copy, modify, alter, download, publish, broadcast, distribute, sell or transfer any of the data or content found on this site.

Pricing

Discounted Package Pricing is conditional on full payment being made at the time of booking the package. Payment plans may be requested, however Josephine Coco retains complete discretion in offering payment plans.

Our Cancellation Policy

We reserve the right to refuse or cancel an order, appointment or session package for any of the following reasons: limitations on supplies available; problems identified by our credit department; the use of obscene, profane or threatening language in messages to us.

 

We will contact you if all or any portion of your order or session package is cancelled or if additional information is required to accept your request.

 

Client Cancellation Policy

In the unlikely event that you are not happy with a service that we have provided, we will, at our discretion:

  • if it is a session package, and you have given us a minimum of 72 hours notice prior to the next scheduled session, charge the already used portion of the package at the standard published per session rate, and refund the remainder of the funds that you have paid, to you at our earliest convenience

  • if it is a session package and you have given us less than a minimum of 72 hours notice prior to the next scheduled session, charge the already used portion of the package PLUS the next scheduled session at the standard per session rate, and refund the remainder of the funds that you have paid, to you at our earliest convenience

  • for individual sessions on a pay-as-you-go basis, 48 hours notice is required to enable that calendar event to be filled by someone else, otherwise payment in full is required

  • if you purchase tickets to attend an event and are unable to attend, you may transfer your ticket to someone of your choosing. We may exercise, at our discretion, a “no refund” policy for this type of purchase

  • if you have paid a deposit for a service, we may exercise, at our discretion a "no refund" policy

  • unused portions/sessions of packages are non-transferrable, as packages are designed in consultation with your inner wisdom and relate specifically to you

 

Package Expiry Dates - refunds are not applicable on expired packages

 

If you have purchased a multi-session package from us, you must use your sessions within the prescribed times unless the terms of a specific package or course states otherwise, as follows:

  • 10 session package - all sessions must be completed within 12 months of the purchase date

  • 5 session package - all sessions must be completed within 6 months of the purchase date

 

Membership 

  • Our membership programme is charged on a monthly basis by invoice.  

  • A deposit of one (1) month is due at the time of registering. We will send you an invoice for the deposit. You will then be charged monthly in advance, by invoice.

  • This monthly charge is the full fee for the month or part thereof, in the event that you cancel your membership prior to the end of the month that you have paid for.

  • The most effective way to keep your membership up to date is to enable Solutions Beyond Strategies to make a direct debit from your credit card (Visa or Mastercard) each month. 

    • When you pay your deposit by credit card, we will ask you to allow Solutions Beyond Strategies to debit your credit card for future monthly invoices.

    • You enable this by checking the box on the credit card payment screen. (Your credit card information is stored, transmitted and maintained in a secure environment - Payments by Wave is a PCI Level 1 Service Provider).

    • We will send your receipt for payment and your monthly invoice when your credit card payment is charged, so you still get all the records you need for your accounting purposes.

  • You may cancel your membership at anytime without penalty. Your payments will be stopped immediately you notify us of your wish to cancel your membership. You will have access to all membership benefits for one (1) month after your cancellation date.
     

Back-order Policy

We will attempt at all times to keep stock availability up to date. Items that are currently unavailable will not be able to be ordered online. In the unlikely event you order an item that we don’t have in stock, or if we are unable to completely fulfil your order, then we will contact you to see if there is another way to fulfil your order. In the event that this is not possible your funds will be returned to you.

Returns Policy

Josephine Coco promises a high quality service on all levels. While we take all care to deliver the highest quality goods and services to you, if you receive damaged, faulty or incorrect products, we are happy to replace the goods at no extra charge.

Please choose your items carefully as we do not refund or replace products that have been incorrectly ordered by you or where the information provided to us to ascertain the necessary products to send to you has been incomplete or inaccurate.

Privacy Policy

Josephine Coco regards the protection of your personal information as highly important. As part of our commitment to good privacy practice we have adopted the National Privacy Principles prescribed by the Privacy Act (Cwth) 1988 . This Privacy Policy tells you how we collect, use, distribute and protect your personal information.

Information we collect

In order to provide you with product and services that will best meet your needs, we may need to collect and use your personal health information. The type of information we may collect and handle normally includes:

  • Identity and contact details

  • Credit card details, billing information

  • Information about your health and/or medical history

  • Information about treatment provided to you

  • Details about your current lifestyle

  • Date of birth, marital status and family details
     

Purpose of collection & use of personal information

The purpose for which we collect this information is to assist us:
 

  • In establishing a knowledgeable relationship with you about your health story prior to sessions

  • in providing you with further information about products and special deals

  • in seeking your opinion or comments about our products and/or services

  • in carrying out billing and/or debt recovery activities
     

We will not use your personal information for any purpose which is not related to your dealings with us or for any purpose which you would not reasonably expect us to use the information. We will not disclose information about you to anyone else unless the disclosure:
 

  • is required by law; or

  • is authorised by law (for example, to protect our interest or where we have a duty to the public to disclose that information); or

  • has been consented to by you.
     

Quality & Correction

At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information.
 

Website

We collect personal information from our website if you subscribe to our mailing lists and opt-ins, and order products on line. Personal information collected from our website will only be used for the purpose for which you have provided it. By using our website:
 

  1. you agree that if you submit your personal information to us, we may create a data base record about you;

  2. you agree that we may contact you with information about products, special offers and updates (unless you have informed us that you do not wish to receive these communications)
     

Links to other websites

Our website may provide links to websites outside of our site. These linked sites are not under our control and we are not responsible for the conduct of companies linked to our website. We won't give them your information, however before disclosing your personal information on any other website, we advise you to examine the terms and conditions of those websites.

You must obtain our written permission to make any hyperlinks with this website.

 

Other privacy details

Occasionally we'll connect with you on Facebook and other social media platforms. The cookies this sites uses when you visit with us enables us to connect with you in these ways. We also have a Facebook pixel to track your use on our site and to connect with you on Facebook. We use google analytics to track the sorts of moves you make on our site. This helps us to understand your needs better and our aim will be to promote our services to meet your needs.

We use Acuity Scheduling when you make an appointment with us which sends your data to our email package, Active Campaign through a transferring programme called Zapier. There we'll store it to send you emails from time to time. At most you can expect to hear news from us around every 2 weeks. When you make an appointment with us through Acuity Scheduling, you'll be asked to tick the Terms and Conditions box to let us know that you've read our Terms and Conditions, including this privacy policy.

Active Campaign, our email programme, will show us if you click on any links in the emails we send you. 

At any time you can unsubscribe from our email list, and ask us to delete all your information. Any payment history that you have from your interaction with us with Paypal or Square will be your responsibility to delete as we don't have any control over that information.
 

Complaints Handling

Josephine Coco offers complete customer care. If there is any concern as you interact with us, now and in the future, please contact us on our contact form.
 

Your complaint with be attended within the shortest possible timeframe. You can expect to hear from us within 24 hours of receiving your contact. We will endeavor to resolve your complaint to your satisfaction and in collaboration with you. We will endeavor to continue to work on your complaint until you are fully satisfied with the outcome.

 

Ethical Guidelines for Practice

As a fully qualified and paid up member of the International BodyTalk Association, I and anyone working in this clinic, subscribe to the following code of Ethics.


IBA Code of Ethics  (International BodyTalk Association)

As a member of the International BodyTalk System Association, I hereby pledge to abide by the IBA Code of Ethics as outlined below.
 

Client Relationships
  • I/we shall endeavour to serve the best interests of my clients at all times and to provide the highest quality service possible.

  • I/we shall maintain clear and honest communications with my clients and shall keep client communications confidential.

  • I/we shall provide clients the opportunity to give their written consent to BodyTalk session(s) and inform them that they have the right to withdraw or terminate their consent at any time, in accordance with local law. By providing your details on our Health and Well-being form you are providing your consent to receive sessions.

 

Professionalism
  • I/we shall maintain the highest standards of professional conduct, providing services in an ethical and professional manner in relation to my clientele, other health care professionals, and the general public. 

  • I shall respect the rights of all practitioners and will cooperate with all health care professionals in a friendly and professional manner.

  • I/we shall refrain from the use of any mind-altering drugs, alcohol, or intoxicants prior to, or during, professional sessions.

  • I/we shall endeavour to the best of my ability and circumstance to continue my education in BodyTalk and stay abreast of the latest developments.

  • 1/we shall not conduct a session or sessions on any other persons at the request of a 3rd person, without the consent of the person who is to receive the session/s.

 

Scope of Practice/Appropriate Techniques
  • I/we shall not perform manipulations or adjustments of the human skeletal structure, diagnose, prescribe, or provide any other service, procedure, or therapy which requires a license to practice, such as chiropractic, osteopathy, physical therapy, podiatry, orthopaedics, psychotherapy, acupuncture, dermatology, cosmetology, or any other profession or branch of medicine and healthcare unless specifically licensed to do so.

  • At times I/we will assess the range of motion of particular joints however no force will be employed.

 

Image/Advertising Claims
  • I/we shall strive to project a professional image for myself, my business or place of employment, and the BodyTalk profession in general.

  • I/we shall actively participate in educating the public regarding the actual benefits of BodyTalk.

  • I/we shall practice honesty in advertising, promote my services ethically and in good taste, and practice and/or advertise only those techniques for which I have received adequate training and/or certification.

  • I/we shall not make false claims regarding the potential benefits of the techniques rendered, including claims of “cures,” healing of specific conditions, etc.

Copyright © 2016-2018 Josie Coco

Clinic: 55 Hakea Ave, Maleny QLD 4552 Australia

Sessions: In clinic and online by appointment

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